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Frequently Asked Questions

Why choose elixir pharmacy?

Learn about mail order, specialty medications and find forms and resources. Elixir offers a consultative, member-focused approach to pharmacy benefits that optimizes the full pharmacy care experience. Elixir Pharmacy fills over one million mail order prescriptions and 76,000 specialty medications annually.

How do I send prescriptions to Elixir mail?

Your provider may send prescriptions to Elixir Mail by fax, phone, e-prescribe or mail. Members can only send new prescriptions by mail. A member can refill prescriptions via phone (live or IVR), website, or mail. For initial or refill prescription requests, please fax the prescription or order form.

What is the elixir savings program?

Elixir offers savings programs for uninsured and under-insured consumers, saving them 60% or more per prescription.

What hours does elixir offer customer care?

Elixir customer care representatives and licensed pharmacists are available 24/7 year-round. We are committed to the highest level of excellence, which places us at the forefront of medication management.