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Frequently Asked Questions

What is airmates onboard courier?

Our airmates Onboard Courier personally accompanies your important shipment on the next available flight to its destination. Our logistics experts support you 24/7 and take care of all steps of the transport from the selection of the appropriate courier to customs clearance.

What do I do if I Forgot my Airmate username?

This email is already associated with an Airmate account. If it is your own email and account, please login using your Airmate username and password. You could also request to receive an username reminder by email if you forgot your username.

How does airmates take responsibility for Climate Protection?

We take responsibility for climate protection and compensate the CO2 emissions of all airmates transports. Experienced and trustworthy air couriers, verified and trained by time:matters. Proactive monitoring and GPS tracking during the entire air courier transportation process. How does a personally accompanied transport work?