egain.net
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1. #1 AI Knowledge Platform for Customer Engagement | eGain
Link: https://www.egain.com/
Description: WEBeGain to exhibit novel AI Knowledge capabilities at Call Centre World 2024 in Berlin. Read more. The #1 knowledge-powered customer engagement platform for enterprise and government.
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2. #1 AI + Knowledge Automation Platform for Customer Engagement - eGain
Link: https://www.egain.com/products/
Description: WEBeGain Analytics. Measure and manage contact center operations. Configure business-friendly reports, charts and dashboards using a rich library of best-practice templates. Proven, Easy, and Guided Journey to Modernize Customer Engagement in …
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3. eGain - Wikipedia
Link: https://en.wikipedia.org/wiki/EGain
Description: WEBeGain Corporation (formerly known as eGain Communications Corporation) is a cloud-based software company with its headquarters at Sunnyvale, California. eGain provides applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers.
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4. Cloud Customer Service Software | eGain
Link: https://www.egain.com/service-cloud/
Description: WEBeGain Cloud™ is the first cloud customer engagement software suite in the industry, created even before cloud was “cool.” eGain’s top-rated cloud software for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
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5. Email Management Software | eGain
Link: https://www.egain.com/products/email-management-software/
Description: WEBIndustry’s First Web-Based Email Management Software. eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively.
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6. Knowledge Management Platform | eGain
Link: https://www.egain.com/products/knowledge-hub/
Description: WEBThe Knowledge Hub unifies and orchestrates all the building blocks needed for modern knowledge management: content management, profiled content access, generative and conversational AI, search methods, and knowledge analytics.
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7. Intelligent Customer Messaging Hub & AI Platform | eGain
Link: https://www.egain.com/conversation-hub/
Description: WEBeGain Conversation Hub unifies interactions across channels in the eGain Advisor Desktop™, providing a 360-degree view of customer interaction context to agents. Powered by generative AI and knowledge, the Virtual Assistant proactively guides agents with contextual answers and expertise.
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8. eGain Corporation | LinkedIn
Link: https://www.linkedin.com/company/egain-corporation
Description: WEBeGain Corporation | 65,456 followers on LinkedIn. Knowledge-powered customer engagement platform | Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces agent ...
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9. Customer Self-Service-Software | eGain
Link: https://www.egain.com/products/customer-self-service-software/
Description: WEBAn integral part of the eGain Customer Engagement (CEH) suite, the self-service software enables call deflection from contact centers, and when needed, full-context escalation of self-service interactions to assisted interactions.
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10. What is AI for Customer Service | eGain
Link: https://www.egain.com/what-is-ai-for-customer-service/
Description: WEBEmbedded in a robust knowledge management platform, AI can handle a wide range of tasks, including: Automated Responses: AI-powered chatbots can engage with customers in real-time, providing instant responses to inquiries, resolving common issues, and guiding users through various processes.