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1. 21 Important Customer Service Skills (With Resume Example)
Link: https://www.indeed.com/career-advice/resumes-cover-letters/customer-service-skills
Description: webMar 20, 2024 · Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. In general, customer service skills rely heavily on problem-solving and communication. Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues.
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2. 10 Customer Service Skills for Success in Any Job | Coursera
Link: https://www.coursera.org/articles/customer-service-skills
Description: webDec 1, 2023 · Empathy, good communication, and problem-solving are core skills in providing excellent customer service. In this article, you’ll learn what customer service is, why it is important, and the top 10 customer service skills for a thriving business.
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3. 21 Key Customer Service Skills (and How to Develop Them)
Link: https://www.helpscout.com/blog/customer-service-skills/
Description: webJun 27, 2023 · There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience. Personalized: Good customer service always starts with a …
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4. 12 Essential Customer Service Skills In 2024 – Forbes Advisor
Link: https://www.forbes.com/advisor/business/customer-service-skills/
Description: webOct 16, 2023 · What Are Customer Service Skills? Customer service skills are made up of the knowledge, tactics, expertise and understanding that are needed to make customers as satisfied as possible. These...
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5. Customer Service Skills: Definition and Examples - Glassdoor
Link: https://www.glassdoor.com/blog/guide/customer-service-skills/
Description: webDec 6, 2021 · Customer service skills are the characteristics, abilities, and methods used to help customers resolve issues and ensure a positive experience. Skilled customer service specialists depend on their interpersonal skills and problem-solving abilities to ensure customer satisfaction and assist customers in finding products and services that meet ...
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6. 10 Customer Service Skills for Success in Any Job | Coursera
Link: https://www.coursera.org/in/articles/customer-service-skills
Description: webFeb 28, 2024 · Empathy, good communication, and problem-solving are core skills in providing excellent customer service. In this article, you’ll learn customer service, its importance, and the top 10 customer service skills for a thriving business. What is customer service? Customer service is supporting customers before, during, and after their purchase.
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7. 22 Customer Service Skills For a Positive Customer Experience
Link: https://blog.hubspot.com/service/customer-service-skills
Description: webJan 10, 2023 · Customer Service Skills. Customer Service Areas. How a Great Customer Service Strategy can Help your Business. Share. Watch on. What are good customer service skills? Patience. Problem Solving. Flexibility. Resourcefulness. Empathy. Positive Mindset. Resilience. Proactive. Efficiency. Time Management. Sense of Urgency.
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8. The 21 Essential Customer Service Skills for Every Employee - G2
Link: https://www.g2.com/articles/customer-service-skills
Description: webOct 15, 2018 · Some of the most common roles that require these skills include customer service agents, customer support representatives, customer relationship managers, and implementation specialists. However, the need for these skills go past your typical “customer service” roles. Every employee at your company needs a mindset that puts customers first.
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9. 20 Essential Customer Service Job Skills (& How to Gauge Them)
Link: https://blog.hubspot.com/service/customer-service-job-skills
Description: webAug 8, 2023 · Skills Needed for a Customer Service Job. Effective Communication. Problem-Solving. Empathy and Emotional Intelligence. Patience. Time Management. Product Knowledge. Active Listening. Professionalism. Situational Awareness. Persuasion. Adaptability. Technical Skills. Conflict Resolution. Detail-Oriented. Multitasking. Positive Attitude.
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10. 15 Skills You Need to Be a Truly Excellent Customer Service Rep
Link: https://blog.hubspot.com/service/excellent-customer-service-skills
Description: webNov 21, 2019 · Excellent Customer Service Skills. While there are many more to consider, below are some of the top skills that excellent customer service reps possess. 1. Patience. We've all heard the cliché, "Patience is a virtue." In customer service, patience is a requirement. Customer service reps tend to be product experts.